Frequently Asked Questions

Our primary customers are wholesalers and distributors. While we predominantly serve B2B
clients, we encourage everyone interested in our products to contact us directly for more

At NusaRattana, our commitment is more than just producing high-quality rattan furniture.
We represent a blend of Indonesia’s rich traditions with modern design aesthetics, and we are
on a mission to showcase this globally. Our emphasis on customization, quality, and our
Indonesian heritage sets us apart. For a detailed understanding of our unique value
proposition, please visit our Why us?

All our pieces are crafted in Indonesia by artisans with generational skills. Our main office is
in Jakarta, with a production facility in Cirebon, celebrating our deep-rooted Indonesian
heritage in every product.

We offer a variety of color options to match your style and preferences but most of our rattan
products come in at least 4 basic colors: natural, honey, stone, and black. Color availabilities
may vary depending on the specific product you are interested in. Available color options are
listed on each product’s page and/or in our catalog.

Absolutely! We not only offer customization but actively encourage it, fostering creativity and
innovation in the rattan scene. Our dedicated team will guide you throughout the
customization process, ensuring your vision is perfectly executed.

Our MOQ generally stands at one container worth of items. However, specifics can vary
based on the product or collection. Please reach out for precise details.

We primarily operate on FOB (Free on Board) shipping terms, but we are flexible and can
accommodate other shipping arrangements to suit your needs.

For all global sales inquiries and dealer information, please email us at or click on the Whatsapp icon at the bottom right. We also have a Toronto-based representative for North American customers.

We cater to English, Bahasa Indonesia, and Mandarin speakers, ensuring smooth communication for a diverse clientele.

Yes, our main office is located in Jakarta, Indonesia. We also have a production facility in Cirebon, Indonesia. We recommend contacting us directly for appointments and visits.